Support
Operational Engagements
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Repair Order Throughput
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Triage Process Development
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Production Management
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Rate Management
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Total Job Pricing
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Warranty Processing
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Service Advisors Development
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Repair Order Throughput
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Scheduling/Estimating/ Authorizations
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Inventories
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Production Management
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Rate Management
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Total Job Pricing
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Warranty Processing
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Service Advisor Development
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Sales Process
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Aging Management
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Demand Management
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Market Coverage
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Deal Participation
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Sales Process
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Valuation
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Aging Management
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Reconditioning Process
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Demand Management
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Market Knowledge
Parts
Service
Body Shop
New Truck
Used Truck
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Inventory Integrity
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Demand Integrity & First Time Fill Rate
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Core Management
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Inventory Reconciliation
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Physical Inventory
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Stocking Rationalization
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Pricing Strategies
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Warehousing and Delivery
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Marketing & Outside Parts Sales
130% Total Absorption = New Truck Pricing Freedom!
Absorption Habits
Operational behaviors focused on Total Absorption build PROFIT.
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The most important thing you can do to strengthen profitability in your dealership is focus on the daily behaviors that impact Total Absorption. Controlling what you can control is Total Absorption.
Most of the time, if you’re underperforming in Total Absorption, it has to do with culture and leadership. Your strategy, tactics, and reporting identify where you should start with improving total absorption. Strong leadership controls the inputs that impact the outcome of Total Absorption. Using our services such as KEA Advisory Discoveries, Interventions, KEA BI, PULSE, KEA U, you can make your dealership the strongest it has ever been.
Total Absorption Formulas
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To calculate Total Absorption Dollars:
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(Used Truck Gross Profit + Fixed Ops Gross Profit) / (Total Dealership Expenses - Total New Truck Selling Expenses)
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To calculate Total Absorption Percentage Rate:
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(Used Truck Gross Profit + Fixed Ops Gross Profit) / (Total Dealership Expenses - Total New Truck Selling Expenses
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Where does New Truck Sales fall in these calculations? The main purpose of the New Truck department is to populate the market with as many trucks as it can. The secondary purpose is to do it at a high margin. People tend to get that flipped. If your dealership is running at a high level of Total Absorption, the New Truck department is allowed the flexibility to sell more trucks to meet their first priority: market penetration.