CDK Service Courses

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Foundations of Service Department Operations and Leadership

 

KEA Advisors is presenting a four-day virtual course dedicated to Service Department education and Leadership training for CDK users.

 

The outcomes of participating in this course are:

• Assess current service department performance

• Learn the fundamentals of service department management: gap analysis, operations performance calculations, CDK reports to monitor performance

• Identify opportunities from a gap analysis

• Gain Leadership awareness and development (includes individual DISC Behavior Preference Assessment)

• Identify their most important goal, and create an action plan for achievement

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

 

Schedule:

Eight sessions

January 10th-13th, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Allen Phibbs, Mark Martincic and Valerie Woods

Recommended for: Service Managers, Assistant Service Managers, and Fixed Operations Directors

 

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Mastering Service Department Inventory

 

Our Advanced Service Management Program: Mastering Service Department Inventory, focuses on the advanced elements of strategic planning and tools required to managing technician efficiencies and production workflow to maximize department profits and reduce customer downtime. This course provides a best proactive path for improved inventory management, leadership, and internal communications.

 

The Mastering Service Department Inventory course participants will experience instructor-led interactive discussion, department analysis tools, and some virtual lecture. Each Participant will be encouraged to develop plans which will provide a roadmap for improvement that is individualized for each rooftop.

 

The outcomes of participating in this course are:

• Understand labor inventory, costs and gross profit margin opportunities

• Establish and manage the service throughput process (Flow)

• Learn methods to uncover additional departmental labor hours

• Understand and customize CDK reports tied to the key drivers and opportunities at your specific dealership

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

Requirements:

• Basic service department management training or experience

• Basic CDK operation knowledge

 

Schedule:

Eight sessions

March 8th, 10th, 22nd & 24th, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Mark Martincic and Valerie Woods

Recommended for: Service Managers, Assistant Service Managers, and Fixed Operations Directors

 

 

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Mastering Service Capacity and Workflow

 

Our Advanced Service Management Program: Mastering Service Capacity and Workflow focuses on the advanced elements of strategic planning and tools required to effectively reduce dwell time, lag time and overall RO cycle time. Including throughput process management and shop culture. This course provides a best proactive path for improved capacity and workflow management, leadership, and internal communications.

 

The Mastering Service Capacity and Workflow course will support your development of key indicators and process specific tools and methods to enhance daily efficiencies for your frontline workers and improve customer loyalty.

 

The outcomes of participating in this course are:

• Understand and develop your leadership methods that will drive change and manage your department culture

• Identify and minimize process waste

• Establish and manage the service flow

• Live estimating process and utilization of Decisiv/other estimating systems

• Understand and customize CDK reports tied to the key drivers and opportunities at your specific dealership

• Automating and scheduling CDK Reports

• Measure dwell, lag and cycle time. overflow and downtime

• Standard repair time development

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

Requirements:

• Basic service department management training or experience

• Basic CDK operation knowledge

 

Schedule:

Eight sessions

May 3rd, 5th, 9th & 12th, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Mark Martincic and Valerie Woods

Recommended for: Service Managers, Assistant Service Managers, and Fixed Operations Directors

 

 

 

 

 

Mastering Service Department Pricing

 

Our Advanced Service Management program: Mastering Service Department Pricing focuses on the advanced elements of strategic planning and tools required to effectively market and manage the service department pricing. This includes a focus on improving Effective Labor Rate management and developing competitive market strategies. This course provides a best proactive path for improved pricing management, leadership, and internal communications.

 

The Mastering Service Department Pricing course will take a deep dive into specific tools and methods of aligning pricing based on your specific market as well as improving gross profits.

 

The outcomes of participating in this course are:

• Understand effective labor rates, packaged pricing elements and gross profit margin opportunities

• Develop establish and manage all service department pricing elements

• Learn methods to uncover additional departmental gross and/or net profits

• Create effective service menus

• Understand and customize CDK reports tied to the key drivers and opportunities at your specific dealership

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

Requirements:

• Basic service department management training or experience

• Basic CDK operation knowledge

 

Schedule:

Eight sessions

July 12th, 14th, 19th & 21st, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Mark Martincic and Valerie Woods

Recommended for: Service Managers, Assistant Service Managers, and Fixed Operations Directors

 

 

 

 

 

CDK Parts Courses

 

Foundations of Parts Department Operations and Leadership

 

KEA Advisors is presenting a four-day virtual course dedicated to Parts Department education and Leadership training for CDK users.

 

The outcomes of participating in this course are:

• Assess current parts department results

• Learn the fundamentals of parts department management: Inventory performance, Gross Profit analysis; Expense control

• Identify opportunities from a gap analysis

• Gain Leadership awareness and development (includes personal DISC Behavior Preference Report)

• Identify their most important goal, and create an action plan for achievement

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

 

Schedule:

Eight sessions

February 9th, 10th, 22nd & 24th, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Keith Ely, Kent Ely, Allen Phibbs and Valerie Woods

Recommended for: Parts Managers, Assistant Parts Managers, and Fixed Operations Directors

 

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Mastering Parts Inventory Processes

 

Our Advanced Parts Management Program: Mastering Parts Inventory Processes, focuses on the advanced elements of strategic planning and tools required to maximize parts inventory performance.  This includes a focus on improving the daily activities and inventory setups (CDK and vendor managed inventory) needed to enhance inventory performance. This course provides a best proactive path for improved inventory management, leadership, and internal communications

 

The Mastering Parts Inventory Processes course will take a deep dive into the specific tools and methods of strengthening inventory and demand accuracy as well as aligning the general ledger and physical inventory values. 

 

The outcomes of participating in this course are:

• Improved inventory accuracy

• Simplified and more efficient processes

• Improved internal controls

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

Requirements:

• Basic parts department management training or experience

• Basic CDK operation knowledge

 

Schedule:

Eight sessions

April 12th, 14th, 26th & 28th, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Keith Ely, Kent Ely and Valerie Woods

Recommended for: Parts Managers, Assistant Parts Managers, and Fixed Operations Directors

 

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Mastering Parts Department First-Time Fill-Rate and Inventory Turns

 

Our Advanced Parts Management Program: Mastering Parts Department First-Time Fill-Rate and Inventory Turns course focuses on the advanced elements of strategic planning and tools required to maximize both first-time fill-rate from inventory and inventory turns. This includes a focus on improving the processes and procedures needed to enhance both key measures. This course provides a best proactive path for improved fill-rate and turns management, leadership, and internal communications.

 

The Mastering Parts Department First-Time Fill-Rate and Inventory Turns course will take a deep dive into the specific tools and methods of strengthening fill-rate and reducing obsolescence and excess inventory.   

 

The outcomes of participating in this course are:

• Improved first-time fill-rate from inventory

• Increased turns

• Reduced obsolescence

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

Requirements:

• Basic parts department management training or experience

• Basic CDK operation knowledge

 

Schedule:

Eight sessions

June 7th, 9th, 21st & 23rd, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Keith Ely, Kent Ely and Valerie Woods

Recommended for: Parts Managers, Assistant Parts Managers, and Fixed Operations Directors

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Mastering Parts Department Pricing Strategies

 

Our Advanced Parts Management Program: Mastering Parts Department Pricing Strategies course focuses on the advanced elements of strategic planning and tools required to maximize gross profit % of sales, gross profit $’s, and sales volume. This includes a focus on improving the processes and procedures needed to simplify, streamline, and target parts pricing structures. This course provides a best proactive path for improved customer and product pricing management, leadership, and internal communications.

 

The Mastering Parts Department Pricing Strategies course will take a deep dive into the specific tools and methods required to build a parts pricing strategy for both products and customers.

 

The outcomes of participating in this course are:

• Understanding of the CDK parts pricing structure

• Analysis of gross profit opportunities

• Development of product pricing structure

• Development of customer pricing structure

• Leadership methods that drive change and manage your department culture

• Better information to make better decisions

Requirements:

• Basic parts department management training or experience

• Basic CDK operation knowledge

 

Schedule:

Eight sessions

August 9th, 11th, 23rd & 25th, 2022

10am – 12pm CT and 2pm – 4pm CT daily

Instructors: Keith Ely, Kent Ely and Valerie Woods

Recommended for: Parts Managers, Assistant Parts Managers, and Fixed Operations Directors